Privacy Policy

Who we are

Cyber Energy BD ("we", "us") is a solar energy company based at House-49, Road-2, Block-G, Aftabnagar, Dhaka, Bangladesh. Our website is cyberenergybd.com. You can reach us at [email protected] or +88 0133 214 3065.

Information we collect

• Account information — when you create an account: your name, phone number and email address. Passwords are stored in encrypted form and never readable by us.
• Order information — when you place an order: your name, phone number, delivery address, district and any notes you add.
• Messages — when you contact us through the website, WhatsApp, phone or email, we keep the details you share so we can respond.
• Technical data — basic information your browser sends when you visit (such as device type), used only to keep the site secure and working.

How we use your information

• To create and manage your account and order history
• To process, deliver and support your orders
• To respond to enquiries and provide quotations
• To provide after-sales service and warranty support
• To keep records required for accounting and legal purposes

We do not sell your personal information, and we do not send marketing messages without your consent.

Payments

Orders on this website are currently paid by cash on delivery. We do not collect or store card or bank details on this website.

Cookies and sessions

We use only the essential cookies required to keep you signed in and to keep the site secure. We do not use advertising or tracking cookies. Some pages embed third-party content (such as Google Maps or the WhatsApp chat button); those services may set their own cookies when used, governed by their own privacy policies.

Where your data is processed

Your data is stored on our behalf by trusted infrastructure providers: Supabase (database, authentication and file storage) and Vercel (website hosting). These providers apply industry-standard security, and your data is not used for their own purposes.

How long we keep data

Account data is kept until you ask us to delete it. Order records are kept as long as required for warranty, accounting and legal obligations, even if you close your account.

Your rights

You may ask us to access, correct or delete the personal information we hold about you. Contact us at [email protected] and we will respond within a reasonable time.

Changes to this policy

We may update this policy from time to time. The latest version is always available on this page.

Contact

For any privacy questions: [email protected] · +88 0133 214 3065 · House-49, Road-2, Block-G, Aftabnagar, Dhaka